If this process is successful, your Inbox should display, and mail should start syncing. When Outlook prompts for your credentials, enter the full email address and password for the mailbox, and check the box Remember My Credentials. There may be anywhere from one to three entries listed.Ĭlose all windows, and re-open Outlook. Repeat this process for all credentials matching Outlook(15/16) and your email address. On the detail page of the credential entry, click remove to remove the credential from the manager. Under the Generic Credentials heading, find the credentials that have Outlook(15/16) and your email address.įor example may not be exactly as shown, but use it as a base guideline.Ĭlick the arrow next to the entry to display it.

From the Start menu, go to your Control Panel. Windows 10: Windows 7 (or earlier): Click on Credential Manager to open it and then click Windows Credentials. Click the Start Menu (or press the Windows key) and then search for Credential Manager. Click the Start Menu (or press the Windows key), and then search for Credential Manager.Ĭlick on Credential Manager to open it, and then click Windows Credentials. Outlook (PC): Clear the Windows Credential Manager Close Microsoft Outlook. Clear old credentials Make sure that Outlook is closed.

Clearing credential manager